Recommendations For The Customer Service Branch Essay

The purpose of this memo is to offer my observations of and recommendations for the customer service branch. Because of the rising number of customer complaints, I plan to implement multiple changes to the customer service department, and make my team of representatives more effective at their jobs, and response better to the customer. First, I will explain my analysis of the â€Å"root causes† of the team’s â€Å"dysfunction†. Moreover, I will outline my recommendations to get my team â€Å"back on track†. Diagnosis: Simply put, I do not have a â€Å"team†, I have five individuals. They are incredibly dissimilar, in terms of level of education, gender, and age, which â€Å"appears to lead to increased group conflict, especially in the early stages of a group’s tenure† (Robbins Judge, 127). They refuse to help one another, and in general, the group’s overall attitude is far from positive. Due to some new members in the group, no team â€Å"cohesiveness† nor relationships yet exist. Currently the team is at the â€Å"forming stage† of the group-development model, which â€Å"is characterized by a great deal of uncertainty about the group’s purpose, structure, and leadership† (114). These individuals have yet to start thinking of themselves as a team. Moreover, two of them have little to no experience, and the rest of the group do not think is their responsibility to train them. Lastly, the emotional state of each individual do not impact customer satisfaction positively. â€Å"Providing quality customerShow MoreRelatedCase Analysis: Citibank Essay806 Words   |  4 PagesAmerica and Wells Fargo, a main area that needs improvement is clear: customer satisfaction. As Frits Seegers, President of Citibank California, identified, without improving customer satisfaction, the extreme success that Citibank was experiencing through financial profits, would be extremely temporary. As a result of reading this article and through concepts learned in class and through the text, I have developed some recommendations that may help Citibank in the future. History: James McGaran wasRead MoreRecommendations to Improve the Sales of Sungai Long Branch Restaurant1029 Words   |  4 PagesSubject: RECOMMENDATIONS TO IMPROVE SALES OF SUNGAI LONG BRANCH 1.0 Introduction At your request, I am submitting this report detailing my recommendations to improve the sales of the restaurant. As a branch manager, I am responsible towards the sales declining in my branch. Therefore, I had conducted a survey regarding the restaurant to the targeted customers such as UTAR students and Sungai Long’s residents to gain information and reasons of sales drop. 2.0 Background In the year 2014, IRead MoreA Report On Motor Vehicle Administration822 Words   |  4 Pagesof Transportation (personal communication, April 8, 2016) the MVA’s strategic plan focuses on the following ten areas: †¢ 18 full-service offices †¢ Three limited service offices †¢ One express office †¢ Two satellite service locations †¢ 18 Vehicle Emissions Inspection Program (VEIP) testing stations †¢ 18 motorcycle training centers †¢ 12 county offices †¢ 52 self-service kiosks †¢ Three call centers †¢ Mobile bus The MVA is open for business online. The major responsibilities of the MVA are licensingRead More National Westminster Bank Essay example1711 Words   |  7 Pagesof the organisation described in the case, the key issues will be identified and then related to relevant theory. 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They relied heavily on research to determine why customers left their financial institutions in favor of a competitor and they made it their goal toRead MoreHalifax - Performance of Branch 54461675 Words   |  7 Pages1.0 SUMMARY The performance of branch 5446 was evaluated against the perspectives of Human Resources, Operations, Markets, Finance and Accounting, and Information, which are associated with the Halifax’s Balanced Scorecard quadrants and theory ‘Z’. The main concerns were HR management and Information flow, although all perspectives had areas to improve. It was concluded that working with the current manager, building on his experience should improve the branches performance and build it to excelRead MoreCase Study Isom724 Words   |  3 Pageslike to know the characteristics of the checking account customers, such as: What is the balance of the typical customer? Or: How many other bank services do the checking account customers use? Do the customers use the ATM service, and, if so, how often? What about debit cards? Who uses them and how often are they used? To better understand the customers, Mr. Zobus asked Ms. Pamela Helton, Director of Planning, to select a sample of customers and prepare a report that addresses these questions.Read MoreEssay on Citibank Performance Evaluation Case Study976 Words   |  4 Pagesimportance of a diverse set of measures instead of the single financial performance in achieving the strategic goals of the division. Specifically, from Frits Seeger’s point of view, the high service quality strategy and other dimensions were critical to the long-term success of the franchises. The customer satisfaction and strategy implementation indicators, therefore, were introduced into the new performance scorecard. Consequently, the new scorecard has consisted of six diverse perspectivesRead MoreTri-Cities Community Bank Case Study763 Words   |  4 Pagesamp; GROWTH PERSPECTIVE | Outstanding loan balances | Customer satisfaction | Customer retention | Employee training hours | Deposit balances | Thank-you calls/cards | New Products introduced | Employee retention | Non-Interest Income | | Referrals | New loans created | | | Cross-sales | Employee turnover | | | Number of products per customer | | | | Sales calls to potential customers | | | | Number of new customers | | | | New accounts | | Why each measure placedRead MoreCase Study Of Citibank : Performance Evaluation1464 Words   |  6 Pagesprovide a way for organizations to align their strategic plans with day to day operations (Balanced Scorecard Institute, 2015). Balanced scorecards look at traditional financial measures, which are past events and long-term investments like customers and customer satisfaction (Balanced Scorecard Institute, 2015). Ensuring supervisors, managers and employees are all aware of expectations allows for organizations to meet their strategic plans. Background The California division of Citibank introduced

Curriculum Development Teaching And Learning - 1606 Words

Curriculum Development Interview Curriculum development refers to a process of critical questioning used in framing the activities of teaching and learning in schools. The process of developing a curriculum translates broader statements of intent in actual plans and actions. Curriculum development involves designing and developing integrated plans for teaching and learning, implementation, and the evaluation of the plants if they achieve learning objectives. Accordingly, the intention of curriculum development is to align the planned, delivered, and experienced curriculums. On November 3, I contacted Rachel Yurk to provide some insights on the curriculum development process of Cedarburg School District. Yurk is the Instructional Technology Specialist for Cedarburg School District. As demonstrated by the Cedarburg school district curriculum development process, the primary purpose of curriculum development is to guarantee integrated and coherent learning experiences to enhance personal, academic, and professional dev elopment of students. Yurk studied Bachelor of Science in education at the University of Wisconsin, whitewater before proceeding to Aurora University and Cardinal Stritch University where she earned Masters of Art in teaching and Instructional Technology Coordinator respectively (R. Yurk, personal communication, November 3, 2014). Yurk taught for 18 years (until 2011) at the New Berlin School district before moving to Muskego-Norway School District as a technologyShow MoreRelatedInstructional Technology Specialist For Cedarburg School District1603 Words   |  7 PagesCurriculum development refers to a process of critical questioning used in framing the activities of teaching and learning in schools. The process of developing a curriculum translates broader statements of intent in actual plans and actions. Curriculum development involves designing and developing integrated plans for teaching and learning, implementation, and the evaluation of the plants if they achieve learning objectives. Accordingly, t he intention of curriculum development is to align the plannedRead MoreDeveloping And Adopting The Curriculum1361 Words   |  6 PagesAdopting the Curriculum The curriculum development process refers to the systematic organization of the contents teachers will teach student and how teachers should teach and evaluate the content. The development of teaching curriculum is the responsibility of the government, educators, and parents. Today, curriculum development presents the relevant stakeholder with strategic and policy challenges. In practice, a curriculum outlines method and resources needed for teaching and learning as well asRead MoreTeaching And Learning Process Faculty1191 Words   |  5 PagesTo maximize the teaching and learning process faculty must make conscious multiple teaching methods to assist with the development of critical thinking. The use of multiple assessment techniques to monitor and evaluate the learning process support both formative and summative assessment. Evidence-based decisions will dramatically improve the learning outcomes. The American Nurses Association (as cited in Su, 2007) supports the application of t he nursing process as the foundation of decision makingRead MoreInstructional Coach For The School Level At The Medford School District 549c Essay894 Words   |  4 Pagesrigorous, (3) addresses the curriculum standards and frameworks, and (4) enhances student sense of engagement in and ownership of learning (Medford 2008). 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With accountability looming and additional demands, such as concurrent curriculum development and curricular innovation, the design can create great teaching and learning. The one room schoolhouse was easier to decide what to teach. According to Thorndike (1910), educational aims are clearer using psychology ideas such as culture or discipline, knowledge or skills which contributes a better

Management Practice and Theory for Educational-myassignmenthelp

Question: Discuss about the Management Practice and Theory for Educational Technology. Answer: Swinburne University of Technology (SUT) is known as the Australian public university which is situated in Melbourne Victoria. The main campus is situated in Hawthorn at countryside. The purpose of the organization is to educate the students in such a way that the whole world demands for the students belong from SUT. University wants to inculcate the habit of research to develop better understanding. According to my point of view it will further help in developing students creativity and vision in complex and contemporary practice. SUT also play a role of a pathway provider for the students to prepare them for university study. SUT offers various programs such as English language, diploma, foundation, professional courses (Swinburne, 2018). On the other hand University of Sydney, known as Australian public university, this is situated in Sydney, Australia. It is regarded as worlds leading universities. The main purpose of University of Sydney is to improve the world. The University aims at the level of education which can ultimately improve the level of living the life. University has different approach regarding leadership. They believe that leadership is a culture not a person. The graduates in the university are ranked as fourth most employable people in the world (University of Sydney, 2018). University of Sydney comes under top 10 universities in all over the world according to the British Daily Telegraph. On the contrary Swinburne University comes under the criteria of 150 universities according to Times higher Education. The quality of education is more effective in University of Sydney as compare to Swinburne University of Technology. The University of Sydney (US) aims at making lives better for people. It gives most memorable experience to its students. According to me, students feel secured in terms of their future because of the recognized education provided by the university. From my point of view, by studying in Sydney University the students get to explore the high quality of life. It offers the students a very high quality of education, research and technology. For universities in Australia, research output and industry partnerships are very significant so Sydney University make sure that they remain leaders in terms of all innovative fields. They create the ha bit of research to develop better understanding which further helps to develop students creativity and vision in complex and contemporary practice. Graduates and post graduates have excellent opportunities in terms of jobs. University of Sydney offers most attractive placements packages to the students. University of Sydney is the top University of Australia for graduate employability. It also allowed the students to work at least 20 hours per week to grip their living expenses. From my observation, students find the Sydney University is one of the best universities in Australia. From my point of view, Graduates and post graduates have excellent opportunities in terms of jobs. For graduates employability, it is the top university in Australia. University of Sydney offers most attractive placements packages to the students (Kennedy, Judd, Churchward, Gray, Krause, 2008). University of Sydney also encouraged the working with studies; it allowed the students to work at least 20 hours per week to grip their living expenses. Sydney University offers students both skills of study and degree skills, and also enhance them with more of general skills. By studying in Sydney University the students get to explore the high quality of life. It offers the students a very high quality of education, research and technology. Courses offered by the university govern the decision making for selection of the university. Flexibility and the freedom to choose different subjects govern the decision making. University of Sydney also offers incredible professional career opportunities in several roles. It offers its employees a very attractive package and opportunities and rewards in order to fulfil the potential of the employees. Being a chief international university including more than 7, 000 full time working employees it offers exhilarating working environment. In every area of expertise, The University of Sydney gives people the opportunity to thrive in the environment which encourages creativity, flexibility, diversity and integrity (University of Sydney, 2018). The university provide the workplace environment that encourages the development and intellectual searches and raise the sense of determination and assurance. As per my research, university of Sydney offers its employees flexible work environment in which the employees can their work life as well as their personal life (Muir, Drury, Ryan, 2014). It also provides generous leaves to its employees. As compare to SUT, there a re also several financial benefits offered by the university to the employees such as competitive salaries, contribution of 17% of the basic salary to pension. There are also health and well-being benefits for the employees such as sports and fitness centres with attractive discount rates and benefits. Therefore it can be concluded that University of Sydney is more effective than Swinburne University of Technology. As it comes under top 10 universities and it is the most effective university as described above. It offers incredible professional career opportunities in several roles. It offers the most flexible environment to its employees and from the perspective of employees also it is one of the best universities in Australia. According to me, by studying in Sydney University the students get to explore the high quality of life. It offers the students a very high quality of education, research and technology. It gives you the opportunity to thrive in the environment which encourages creativity, flexibility, diversity and integrity. References Kennedy, G. E., Judd, T. S., Churchward, A., Gray, K., Krause, K. L. 2008. First year students' experiences with technology: Are they really digital natives?. Australasian journal of educational technology, 24(1). Muir, M., Drury, H., Ryan, L. 2014. SYDNEY TEACHING COLLOQUIUM. Research and evaluation. Oades, L. G., Robinson, P., Green, S. 2011. Positive education: Creating flourishing students, staff and schools. InPsych: The Bulletin of the Australian Psychological Society Ltd, 33(2), 16. Peat, M., Franklin, S. 2002. Supporting student learning: the use of computerbased formative assessment modules. British Journal of Educational Technology, 33(5), 515-523. Swinburne. 2018. Study with us. Retrieved 23 March, 2018. https://www.swinburne.edu.au/ University of Sydney. 2018. About Us. Retrieved 23 March, 2018. https://sydney.edu.au/about-us/vision-and-values.html University of Sydney. 2018. About Us. Careers at Sydney. Retrieved 23 March, 2018. https://sydney.edu.au/about-us/careers-at-sydney.html

Panera Bread Nonprofit Restaurant

Panera Bread is a company that has a chain of caterings all over the USA. The executive chairman of the board, Ron Shaich, has decided to open a nonprofit restaurant in St. Louis that declares â€Å"Take what you need, leave your fair share†.Advertising We will write a custom report sample on Panera Bread Nonprofit Restaurant specifically for you for only $16.05 $11/page Learn More The restaurant offers bakery products and customers pay the price they consider appropriate, or, those who can’t pay, are able to get food by donating their time. One of the main ideas of this restaurant is to sell day-old baked goods other restaurants of the chain produce (Panera: Pay what you can afford, 2010). Sharing experience is one of the main problems the organization faces. Dwelling upon the main idea of this nonprofit restaurant, it is important to state that it offers people bakery products which are not paid to the cashiers as in usual restaurants. Ca shiers offer only the information about their cost and receive credit cards. When people have selected what they want, they are not offered to pay their bill, they are asked to donate. Those who have no money have an opportunity to donate their time, to work in the restaurant. Money donated by the visitors is delivered to different communities which need support. Volunteer work is extremely important as it allows the company not to pay salaries and deliver more money to those who really need it (Horovitz, 2010). Sharing experience and knowledge is considered to be one of the main problems the community of practice faces, and the following steps should be considered to solve it. First of all, the community of practice should identify the goals, objects and the scope of work to do. Considering the case under consideration, it is necessary to identify the organizations in the area which want to have the same practice. According to the number of objects, a group of people should be crea ted which should be aware of the main principles of this kind of business. The volunteers who participated in the restaurant business may be considered as the best candidates. Secondly, it is necessary to create a plan according to which the information is going to be shared. Specific meetings, Internet forums or leaflets with the specific data are the central means of sharing the information among those who are interested in the affair. The managers of the restaurant should always be ready to answer the questions asked by those who are interested in running this kind of business. Panera Bread is not the first company which has decided to run this kind of business, so the information from other companies may be interesting. The Internet is a great opportunity to get it.Advertising Looking for report on business economics? Let's see if we can help you! Get your first paper with 15% OFF Learn More The policy of actions in the relation to the sharing of knowledge and exp erience in running donation business is created on the basis of the community of practice. It does not have any financial basis as this organization is nonprofit. The community of practice is â€Å"made up of individuals who are informally bounded to one another through exposure to a similar set of problems and a common pursuit of solutions† (Daft Lane, 2008, p. 216). Keeping in mind this specific definition, it is possible to create a set of nonprofit organizations which are aimed at helping foundations which need specific assistance or financial support. Thus, it may be concluded that Panera Bread nonprofit restaurant based on donations and volunteer work may become a center of the community of practice aimed at helping other companies create the same kind of business in different spheres. Information sharing may be considered as the main problem the company may face, but it is important to remember about the communities which are always ready to help. Reference List Daft, R. L. Lane, P. G. (2008). The leadership experience. Stamford: Cengage Learning. Horovitz, B. (2010, may 18). Non-profit Panera cafe: Take what you need, pay what you can. USA Today. Web. Panera: Pay what you can afford. (2010, May 18). St. Louis Business Journal. Web. This report on Panera Bread Nonprofit Restaurant was written and submitted by user Jace Baldwin to help you with your own studies. You are free to use it for research and reference purposes in order to write your own paper; however, you must cite it accordingly. You can donate your paper here.